KUDA terms + conditions
U.S. Shipping Rates and Information
(To Canada and Mexico please ask for current Shipping & Handling Rates)
If you select ground for $9.95 your order will be delivered within 3 business days from the date of placing order. Overnight shipment for up to 3 items costs $32.50. Orders received until 3:30 pm Central Time will be processed and shipped the same day.
We always have to ship to the shipping address provided on PayPal if the order is paid with PayPal to be protected under the PayPal seller protection.
You will be notified via eMail with a tracking number once your shipment has left our warehouse. We will notify you if from any reason we can not fulfill your order in a timely manner.
KUDA has the right to refuse or cancel any orders placed for products listed at incorrect price and/or incorrect information, including product availability.
Please note that leather is a natural product and slight difference in color or shade is possible. Please refer to color chart in online store to see the preview of color.
RETURN & CANCELLATION POLICY
1. We have to pay 20% commission or $8 minimum for every single order placed on our website to the manufacturer in Germany regardless if the order was processed or cancelled. Please do not place an order if you are not sure that you really want the item as all cancellations are subject to a 20% or $8 minimum cancellation fee!
2. No returns will be accepted without prior authorization.
3. All KUDA product returns will be accepted provided:
- The item is returned within 7 days of receipt (Date of receipt is defined as the date recorded by shipper).
- The item is in original un-opened packaging and in saleable condition.
4. KUDA will pay shipping costs of returns submitted within 14 days of receipt if:
- Product is defective
5. Defective products will be replaced under the manufacturer‚s warranty. For warranty information, see manufacturer‚s detailed procedures.
6. KUDA will not accept a return if a product has been installed or tampered with.
7. Installation charges are not refundable.
8. Returns must be sent freight pre-paid by you. We do not accept C.O.D. shipments. All returns require an RA number and all non-defective returns are subject to a 20% re-stocking fee ($5 minimum).
9. If your request meets the above criteria, you can request a return by emailing us at: email@example.com. KUDA will follow up with further instructions. In your email please include:
- Order Number
- Your Name and Address
- Phone Number and e-mail address
- Reason for Returning
SHIPMENTS OUTSIDE UNITED STATES: KUDA will ship the product to most of countries. Please note KUDA base mounts listed on this web site are designed for Left Hand Drive cars. Please ask us for availability of Right Hand Drive versions. Email us at firstname.lastname@example.org.
SALES TAX: Residents of Texas only will be charged sales tax, currently 8.25%.
INTERNET SECURITY: KUDA is using Secure Socket Layer (SSL) encryption for transmitting credit card information. All personal information is sent in encrypted form until decoded by our servers. All our services are protected by GlobalSign, a trusted name in security.